Who are we ? Transport services Client services Conditions of trading Client services Invoicing Technical information General infos Contacts	Client Service Client Service is the access system for placing orders and taking delivery. It provides start-to-finish management of your merchandise flows and improves processing and tracking of your orders.     One-stop service through a single representative Your order is processed by one of our order representatives who is at your service 6 days a week. Your representative will offer a transport solution from origin to destination: He or she will commit to a delivery date for your wagons If any problem arises concerning deliveries, your representative will suggest an alternate solution to get your goods to their destination.   A specific information system Fret SNCF has implemented a specific information system, now at the core of Client Service. Every stage of operations has been computerized, from order-taking to information provision. This system makes it possible to cross-reference the information you provide to us through data exchange with our internal data concerning the composition of trains. This means that as soon the service contract is signed, the system records the merchandise flow characteristics of your shipments so that solutions can be rapidly found when you place your order. At the same time it contributes to finding an alternative solution in case of incident. Client Service Follow-up of your shipment in France : contact : +33 (0)1 56 76 11 00 fax : +33 (0)1 56 76 10 99   Auto Client Service Contact the Auto Client Service on +33 (0)1 53 42 95 52 From Monday to Friday 6.20 a.m. to 9.40 p.m. And Saturday from 8.30 a.m. to 5.20 p.m.   Monitoring dangerous goods Fret SNCF has set up Présence Fret, an organization dedicated to tracking the transport of dangerous goods.   Présence Fret provides 24/7 service to inform you in real time in case of incidents involving shipment of your wagons. Présence Fret works closely with SNCF agents in the field, appropriate safety services, and if necessary with the public emergency services. Contact Présence Fret on +33 (0)3 80 40 15 42.   Le suivi 24h/24h   Client Info SNCF offers you general information concerning your shipment through its EDI Fret subsidiary. The EDI Fret server is linked to all of SNCF’s data sources, and dispatches an average of 12,000 messages per day to its clients in response to their specific needs.   EDI Fret

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