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Business services available
Your Customer Service Center
The Customer Service Center: your train control tower!
Are you looking for an available, responsive business interface, ready to serve you? A dedicated representative, ready to handle all of your requests and provide you with reliable information when asked?
Your Customer Service Center (CSC) records and tracks your massive train and empty wagon orders, as well as certain individual wagon traffic. The CSC is your dedicated business interface.
Its goal: to attend to your needs!
Various operations serving your flows
Set up as Market platforms, in line with the sales divisions of Fret SNCF, your Customer Service Center is committed to:
Top quality telephone service
Availability, consideration and responsiveness are the rule.
Fast reservations
Your order of massive trains and system wagons is entered no later than the next day following receipt.
Reservation of your order takes effect no later than 48 hours after sending.
Full service
The market platform team assigned to you:
The Customer Service Center is...
- 3000 orders of massive trains per week
- 1300 orders of "system" wagons per week.
- BMPC (Lumber Materials Quarry
- Products): 37%
- Agriculture: 21%
- PCM (Petroleum Chemistry Non-ferrous Metals): 13%,
- PCA (Coal Steel Products): 16%,
- PGC (Consumer Goods): 3%
- Auto: 4%
- will advise on the management and scheduling of your orders;
- remains in permanent contact with all Fret SNCF internal entities (production and sales departments);
- manages your order book from A to Z: processing of any changes, cancellations, sequencing of orders, counter-proposals;
- defines flow priority in the event of disruptions.
Top quality telephone service
Proactivity 24/7.
- All your shipments are tracked: massive trains, system wagons and sensitive individual wagon flows (hazardous materials).
- Information readily available in real time, throughout the routing of your merchandise.
- Automatic warning in case of unforeseen event.
Actualités
L'offre MLMC : pari gagné pour 2011
Depuis la mise en place en décembre 2010 de la nouvelle offre MLMC, la quasi-totalité des clients de Fret SNCF ont adhéré et acheté l'offre qui leur était présentée.
Perspectives fret
