Business services available > Our customer services
Business services available
Our customer services
Our customer services
Because we make your railway freight requirements ours, our counselors will support you expertly and efficiently. Our goal: excellence.
Always available for you!
As your partners in success, we are constantly improving our services to meet your needs and expectations. From receipt of your order to final delivery, the Customer Service Center (CSC) is the Fret SNCF business interface especially dedicated to you. This means your orders are managed centrally for more reliable, better quality service.
The Customer Service Center is:
- Service available 24/7
- An order manager who is there for you for A to Z follow-through
- A specialist in your market, available for thoroughly adapted service
From the time you place your order to final delivery, the Customer Service Center will provide you with the full convenience of simple, fast, reliable service.
For greater and greater efficiency!
In the days of Internet, trade happens faster. Having our services online means that with a simple click of the mouse your orders are placed and processed. It means accessing your personalized, secure interface so you can consult all the information you need at a glance.
I'm signing up!
To sign up and take advantage of all our online services, contact your regular sales contact. Next, connect to your interface using an identifier and password provided by the e-service hot-line.
Easy to use, the Clic Services Fret SNCF portal is accessible 24/7. Using this interactive interface, you can:
- Place your orders directly with Commande@RESAFRET
- Set up your order sequencing with RESAFRET Order Sequencing
- Send and consult your Freight Bill with e-LV online
- Keep track of your routing in real time with Info@RESAFRET
- Consult the items on your invoice with Info Facture (Invoice Info)
Faster, more reliable, more responsive, these departments are free too! Manage your flows with a couple of clicks for greater serenity!
Actualités
L'offre MLMC : pari gagné pour 2011
Depuis la mise en place en décembre 2010 de la nouvelle offre MLMC, la quasi-totalité des clients de Fret SNCF ont adhéré et acheté l'offre qui leur était présentée.
Perspectives fret
